How to Choose a Roofing Contractor in Matthews & Mint Hill, NC

Choosing a roofing contractor in Matthews or Mint Hill is a big decision. A new roof is one of the most expensive things you'll do to your home, and it has to last 20 years or more. The good news: a few simple checks will separate a solid local roofer from a storm chaser who won't be around when something goes wrong.

Here's the checklist we'd use if we were hiring a roofer for our own home in Matthews or Mint Hill.

1. Make sure they're insured

Ask for a certificate of insurance showing both general liability and workers' compensation. If a worker gets hurt on your roof and the contractor isn't covered, you could be on the hook. A real roofer will email you the certificate the same day you ask.

2. Look for manufacturer certification

Shingle manufacturers like Owens Corning, GAF and CertainTeed certify contractors who meet their installation and business standards. Certification matters because it unlocks stronger manufacturer warranties. Charlotte Ace Roofing is an Owens Corning Preferred Contractor, so our installs qualify for upgraded warranties, including up to a 130-MPH wind warranty on qualifying systems.

3. Get the workmanship warranty in writing

The shingle warranty covers the shingles. It does not cover mistakes made during installation. That's what a workmanship warranty is for. Ask how long it lasts and what it covers, and get it in writing. Every roof we install comes with our 5-Year Workmanship Warranty on top of the manufacturer's warranty. Be careful with "lifetime" promises that aren't backed by anything on paper — we wrote more about that in roofing warranty scams.

4. Read reviews from your neighbors

Look at Google reviews, and pay attention to how many there are, how recent they are, and whether they mention towns near you. A long track record of recent, detailed reviews tells you more than a handful of five-star ratings. Charlotte Ace Roofing is rated 5.0 across 600+ Google reviews, and we're also A+ rated with the BBB. You can also look at our recent work, like this Owens Corning Duration Driftwood roof replacement in Bonterra Village, Indian Trail.

New architectural shingles, ridge vents and chimney flashing on a roof replacement in Mint Hill, NC — New shingles, ridge vents and chimney flashing on a Mint Hill roof replacement.

5. Insist on a written, line-item estimate

A good estimate spells out the shingle brand and line, underlayment, flashing, ventilation, tear-off and disposal, and cleanup. If one bid is much lower than the others, the line items usually show you why. Not sure what's normal? Our 2026 roof cost guide breaks down typical prices in the Charlotte area.

6. Choose someone local who will show up

After a hailstorm, out-of-town crews knock on doors across Matthews and Mint Hill. Many are gone by the time a leak shows up. A local roofer is easier to reach and has a reputation to protect. Charlotte Ace Roofing is based in south Charlotte, and leak calls in Matthews and Mint Hill usually get a same-day visit, often within 1–2 hours. We're also members of the Matthews Area and Mint Hill Chambers of Commerce.

7. Ask who will be on your roof — and who you'll talk to

Find out who your point of contact is from inspection to final walk-through. At Charlotte Ace Roofing, our owner, Vasily Zhuk, has 10+ years of hands-on roofing experience and is involved in every job.

Charlotte Ace Roofing crew installing a new roof over synthetic underlayment — Our crew installing new shingles over synthetic underlayment.

8. Know how HOAs and insurance fit in

Many Matthews and Mint Hill neighborhoods have HOA rules on shingle colors. A good contractor will bring manufacturer color names, samples and spec sheets so your approval goes through the first time; approval usually takes 1–2 weeks depending on the HOA. If storm damage is involved, your roofer should document it with photos and be willing to meet your adjuster — and tell you honestly if the damage doesn't justify a claim. Before you sign anything after a storm, read our guide to contingency agreements.

Red flags to watch for

Pressure to sign the same day, or "today only" pricing
A large cash deposit before any materials are ordered
No certificate of insurance, or excuses when you ask for one
No local address or reviews
Recommending a full replacement when a repair would do

Quick checklist

Certificate of general liability and workers' comp insurance
Manufacturer certification (such as Owens Corning Preferred)
Written workmanship warranty
Recent Google reviews from local homeowners
Written, line-item estimate
Local office and a named point of contact

Looking for a roofing contractor in Matthews or Mint Hill?

We're happy to be measured against this list. Learn more about our work as a roofing contractor in Matthews and a roofing contractor in Mint Hill, or call or text (704) 396-8383 for a free roof inspection.

About the author: Vasily Zhuk

Vasily is the owner of Charlotte Ace Roofing, with 10+ years of hands-on roofing experience. He meets every estimate himself. Charlotte Ace Roofing holds a 5.0 rating across 600+ Google reviews, a BBB A+ rating and Owens Corning Preferred Contractor status. Call (704) 396-8383 for a free roof inspection.

Bill Smith

Vasily responded to my call for 2 leaks on roof. He came to my house accessed the work, gave me a repair estimate and schedule for the repair .His workers showed on time, completed the repairs, cleaned up. Repairs involved 2 pipe vents. They also repaired a place that was a potential leak at no additional charge. I recommend Charlotte Ace Roofing and will call on them for any future roofing.

Myra Perry

Charlotte Ace Roofing did a wonderful job repairing my roof! They were prompt, honest, personable, efficient, and had outstanding knowledge and expertise! So enjoyed meeting Vasily too. This service was such a great blessing and comfort for me. Many many thanks!

Jason Ridenhour

I submitted a request for a quote and they got back to me in under a minute telling me they will work on the quote. Very professional and very reasonably priced!

Stanley Scott

Extremely responsive and detail-oriented roofer in the Charlotte area who was quickly attentive to our issues and helped us map out repairs.

VALENCIA GOMILLION

The owner is very nice. Everything was delivered. They completed the job and left my yard neat and clean. He works with the insurance company. They were very professional on the job.

Jeanne Lawson

We love the new roof! The project went as planned, on budget, and the team, under the leadership of the owner, did a tremendous job. We have a 2 story home with a high-pitched roof and they identified and made needed repairs and installed the new roof in one day! The team was polite, hard working and followed up with a thorough cleaning of our yard. I highly recommend Charlotte Ace Roofing for their integrity, great price, and dedicated customer service.

Amy Lu

I recently had my roof replaced by ACE Roofing. Vasily was very friendly and easy to communicate with, which made us feel comfortable and confident throughout the process. His team did a great job, just as he promised. We hope the new roof will remain problem-free for many years to come, especially during the five-year warranty period. Thank you, Vasily and your team!

p hill

Very pleased with this company. We were a little worried about being scammed because we're not a young couple. Not sure of whole process. He was very understanding of this and went out of his way to ease our fears. The job was done perfectly and he informed us of every step. Definitely recommend.