In short: every full roof replacement from Charlotte Ace Roofing comes with our 5-year written workmanship warranty. If a leak or problem is caused by our installation, we fix it at no cost to you, labor and materials included. That sits on top of the shingle manufacturer’s warranty, and it transfers free to the next owner if you sell your home. Roof repairs come with a 1-year workmanship warranty.
Two Kinds of Roof Warranty, and Why You Need Both
Every new roof is covered by two separate warranties, and they protect against different things:
- The manufacturer warranty covers the materials: defects in the shingles and roofing components themselves. It’s issued by the manufacturer, such as Owens Corning.
- The workmanship warranty covers the installation: leaks or problems caused by how the roof was put on. It’s issued by your roofer.
Most roof problems in the first years come from installation details like flashing, valleys, pipe boots and nailing, not from defective shingles. That’s why the workmanship warranty, and a roofer who will still be around to honor it, matters so much. More on this in the truth about 50-year roofing warranties.
Our 5-Year Workmanship Warranty
- What it covers: leaks and defects caused by our installation on a full roof replacement.
- What you pay: nothing. We fix covered problems at no cost, labor and materials included.
- How long: 5 years from the date your roof is completed.
- In writing: you receive the warranty in writing when your roof is finished.
- If you sell your home: it transfers to the new owner for the rest of the 5 years, free of charge.
What a workmanship warranty doesn’t cover
A workmanship warranty covers our installation. It isn’t insurance, so damage from storms, hail, falling trees or other events is generally a homeowners insurance matter, and problems with the shingle material itself fall under the manufacturer’s warranty. Your written warranty spells out the exact terms. If a storm damages your roof, see how to get insurance to pay for storm damage.
1-Year Warranty on Roof Repairs
Roof repairs, like pipe boots, flashing, replaced shingles and leak fixes, come with a 1-year workmanship warranty on the work we did. If the repair we made doesn’t hold, we come back and make it right. See our roof repair services.
Owens Corning Manufacturer Warranties
We mainly install Owens Corning roof systems, and we’re an Owens Corning Preferred Contractor. That gives you two levels of manufacturer coverage to choose from:
- Standard: limited lifetime shingle warranty. Included with most Owens Corning shingles. It covers manufacturing defects in the shingles.
- Optional upgrade: Preferred Protection Roofing System Limited Warranty. Available on qualifying roofs installed by a Preferred Contractor. For what it covers, see our Owens Corning shingles page.
- 130-MPH wind warranty on roof systems installed with Owens Corning Duration® shingles.
Manufacturer warranty terms are set by Owens Corning and can change, so we spell out your exact coverage and any upgrade cost on your written estimate. More details on our Owens Corning shingles page.
How to Use Your Warranty
- Call or email us at (704) 396-8383 or [email protected] and tell us what you’re seeing.
- We inspect the roof and photograph the problem.
- If it’s covered, we fix it at no cost. If it isn’t, we’ll explain why and what your options are, including manufacturer or insurance coverage.
Keep your paperwork, including your contract, your written warranty and any Owens Corning warranty registration, with your home records. If you sell, pass them to the buyer so the transfer is easy.
Backed by a 100% Satisfaction Guarantee
Beyond the written warranties, every job is backed by our 100% satisfaction guarantee: the job isn’t finished until you say it is.
Roof Warranty FAQ
What warranty comes with a new roof from Charlotte Ace Roofing?
A 5-year written workmanship warranty from us, plus the shingle manufacturer’s warranty. On Owens Corning roofs that’s a limited lifetime shingle warranty, with an optional Preferred Protection upgrade on qualifying roofs.
Does the warranty transfer if I sell my house?
Yes. Our 5-year workmanship warranty transfers to the new owner for the rest of the term at no charge.
Do roof repairs come with a warranty?
Yes. Roof repairs come with a 1-year workmanship warranty on the work we performed.
What is the difference between a manufacturer and workmanship warranty?
The manufacturer warranty covers defects in the roofing materials. The workmanship warranty covers problems caused by how the roof was installed. A good roof needs both.
Does my roof warranty cover storm damage?
Generally no. Hail, wind beyond your shingles’ rating and falling trees are usually covered by homeowners insurance, not by a roofing warranty. We can inspect the damage and help you with the insurance claim.