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Roof Storm Damage Insurance Claim Steps...

First, Call Your Insurance Company. Contact the claims center of your insurance company and report that you may have hail and wind damage to your roof. When asked for date, it's best to provide discovery date.
Second, Your Insurance Company will Call you back most likely the following day. It is common for your insurance company to contact you with the name and phone number of the Adjuster, along with the Date and Time that the Adjuster will be coming out to inspect the roof damage.

Please make sure to let Charlotte Ace Roofing know when your insurance is coming out to your property so that we may go over the scope of work and damages with the Insurance Adjuster when they come out. We are there to help you as your chosen Contractor!
Third, Get in touch with Charlotte Ace Roofing.  Contact Charlotte Ace Roofing with the Adjuster Appointment information. Remember, we will not be able to represent you, the homeowner unless we have a contract with you. As a homeowner the below information is very important to have from your roof damage claim:

Adjuster Name:_______________________________ Adjuster Appointment Date:___________ Time:__________
Adjuster Phone #:_____________________________ Insurance Company:_________________________________

Fourth, Next, Schedule Your Repair or Roof Replacement Project. After meeting with your insurance Adjuster, Charlotte Ace Roofing will go over the work that your
insurance company will be covering. Charlotte Ace Roofing will Contact you regarding the material delivery. Your materials will typically be delivered within 2-3 weeks after adjuster appointment or insurance claim approval.

Important Notes

Before the roof repair or roof replacement work begins, your insurance company may contact you with questions. Charlotte Ace Roofing contract price may not match the Insurance
estimate, or may even be higher, but there is no need to worry as this is a very common and should be expected. Charlotte Ace Roofing, your Roofing Contractor in Charlotte NC will work with your insurance company and come to a price agreement based on the scope of repairs.

Also, we will let you know when your materials will be delivered.
Lastly, Roof Repair Work typically starts within a few days after the materials have been delivered but can take up to two weeks depending on weather and other factors.
Usually 50% deposit & Deductible payment are due prior to delivery of materials.


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